AP Estate Agents is committed to providing a professional service to all our clients and customers. If however something goes wrong, we want to hear from you so we can look into the issue. It also helps us to improve our standards.
If you wish to make a complaint, please put it in writing including as much detail as possible:
AP Estate Agents Ltd
30-34 North Street
Hailsham
East Sussex
BN27 1DW
Email – info@apestateagents.co.uk
Please be aware you must submit your written complaint within 12 months of the incident relating to the complaint occurring
What happens next?
AP Estate Agents will respond to your complaint in line with the timeframes set out below:
- We will send written acknowledgement of your complaint within five working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint.
- A formal written response detailing the outcome of our investigation will be sent to you within twenty working days of sending the acknowledgement.
If after receiving the written response, you remain dissatisfied you can contact the Property Redress Scheme (PRS) to request an independent review of your complaint:
Property Redress Scheme (PRS)
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH
Phone - 0333 321 9418 (9.00am to 5.30pm Monday-Friday)
Email - info@theprs.co.uk
Website - https://www.theprs.co.uk/
Please note the following regarding contacting PRS:
- PRS requires that all complaints are taken through this in house complaints procedure first, before you can contact the PRS for an independent review.
- You must have allowed us a minimum of 8 weeks to investigate the complaint and respond before contacting PRS
- You will need to submit your complaint to the Property Redress Scheme (PRS) within 12 months of the date the formal letter of complaint was sent to us.
AP Estate Agents PRS membership number: PRS032803
